Privacy Policy
Last Updated: January 17, 2026
1. Introduction
NWC Norwich Concrete values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you request a quote, schedule services, contact us, or otherwise interact with our business. This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property address and details about your project
- Payment and billing information
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information helps us improve our website and services.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our concrete contractor services
- Process your requests, quotes, and service agreements
- Communicate with you about your projects, appointments, and service updates
- Send you promotional information and special offers (with your consent)
- Respond to your inquiries and provide customer support
- Process payments and manage billing
- Comply with legal obligations and enforce our terms
- Analyze website usage and improve user experience
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (payment processors, scheduling tools, email services)
- With contractors and suppliers as necessary to complete your project
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our customers and the public
- In connection with a business transfer, merger, or sale of assets
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small data files stored on your device.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records, invoices, and related documents may be retained for tax and legal compliance purposes.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to restrict or object to certain processing activities
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
9. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
NWC Norwich Concrete
9 Clairmont Ave, Norwich, CT 06360, USA
Phone: (959) 234-0732
Email: hi@norwichconcrete.com